2024-11-21 16:20:00
Job description:
MAIN MISSIONS:
◼ Lead the group’s brand community
o Manage the different accounts, Instagram, Facebook, TikTok, Youtube of the brands
UrbanSoccer, Paris Saint-Germain Academy
o Create and write content adapted to the brand guideline and the specificities of
each platform.
o Ensure member engagement and loyalty (competitions, etc.)
◼ Develop brand awareness
o Carry out permanent monitoring of communities and follow trends
o Propose new content and animation ideas
o Define indicators to monitor recruitment and community life
o Management of the company’s e-reputation (GMB, Analytics, reviews, etc.)
◼ Monitor the activities of social networks in the centers
o Give the necessary tools to centers to run their local page
o Bring up relevant content
o Analyze local account performance
Qualification :
Bac +3 minimum
◼ Mastery of new social media
◼ Mastery of web content software: Photoshop, Première Pro, After Effect…
◼ Creative and proactive
◼ Very good knowledge of football (news, language, etc.)
◼ Good oral and written expression
◼ Permis B
To apply, we look forward to discovering your talent:
◼ Send your CV and cover letter as well as your portfolio to highlight your career path, your creations and your motivations by email to [email protected]
Apply for this offer
1732524083
#Community #Manager #UrbanSoccer #Psg #Academy
What are the key qualities and skills that candidates should highlight in a guest service agent interview?
**Interview with a Guest Service Agent: Insights and Tips for Aspiring Candidates**
*Date: November 21, 2024*
*Location: Downtown City Hotel*
**Interviewer (I):** Thank you for joining us today. Can you start by introducing yourself and your role?
**Guest Service Agent (G):** Of course! My name is Sarah, and I’m a Guest Service Agent at Downtown City Hotel. I’ve been in this position for about two years now, and my primary responsibility is to ensure that our guests have an exceptional experience during their stay.
**I:** That sounds like an important role. What are some common interview questions that candidates for guest service positions should be prepared for?
**G:** I often see candidates being asked questions about their customer service experience, conflict resolution skills, and how they handle stressful situations. For example, they might be asked, “Can you describe a time you resolved a difficult situation with a guest?” or “What does excellent customer service mean to you?” It’s crucial to showcase your communication skills and ability to empathize with guests.
**I:** Interesting! In your experience, what skills are most important for someone in your role?
**G:** Strong communication and problem-solving skills are essential. Being able to listen to guests and respond to their needs promptly can make a huge difference. Additionally, being adaptable and having knowledge of the hotel’s amenities can enhance the guest experience significantly.
**I:** How do you handle difficult guests or complaints?
**G:** First, I always remain calm and listen to the guest’s concerns. Acknowledging their feelings is critical. I then work to find a solution that satisfies them while adhering to our policies. A positive attitude can often turn a dissatisfied guest into a loyal one.
**I:** What advice would you give to someone preparing for an interview for a guest service agent position?
**G:** Practice your responses to common questions and think about specific examples from your past experiences that demonstrate your skills. It’s also beneficial to research the hotel/resort you’re applying to and understand their values and services. This preparation shows your genuine interest and can set you apart from other candidates.
**I:** Thank you so much for your insights, Sarah! This information will be invaluable for anyone looking to step into a guest service role.
**G:** My pleasure! Good luck to all the aspiring guest service agents out there! [[1](https://interviewprep.org/guest-service-agent-interview-questions/)]