Clicks Group Announces 10 Shop Assistant/Cashier Positions at Tembisa Plaza
Table of Contents
- 1. Clicks Group Announces 10 Shop Assistant/Cashier Positions at Tembisa Plaza
- 2. Key Responsibilities
- 3. Essential Skills and Knowledge
- 4. Required Competencies
- 5. Minimum Requirements
- 6. How to Apply
- 7. What advice does thandiwe Nkosi give to someone applying for a Shop Assistant/Cashier position at Tembisa Plaza to help their request stand out?
- 8. Insights into Clicks Group’s Tembisa Plaza Shop Assistant Roles: A Conversation with Hiring Manager, Thandiwe Nkosi
- 9. Understanding the Shop Assistant/Cashier Role at Clicks Group
- 10. Essential Skills and Knowledge for Success
- 11. The Importance of Competencies in a Customer-Focused Role
- 12. Making Your Application Stand Out
- 13. A Thought-provoking Question
Clicks Group is seeking keen individuals for shop Assistant/Cashier roles at its tembisa plaza location. Applications are open until March 9, 2025. These positions offer a chance to deliver “service excellence” and contribute to a positive customer experience.
Key Responsibilities
Successful candidates will be responsible for a variety of tasks, including:
- Efficiently executing point of sale (POS) activities.
- Maintaining accuracy when scanning merchandise and processing payments, including clubcard rewards.
- Ensuring the safe handling of cash.
- Promoting the Clicks’ clubcard and enrolling new members.
- Informing customers about promotions.
- Providing superior customer service and acting as a brand ambassador.
- Maintaining merchandising and housekeeping standards.
- Supporting the Group’s vision to be the customer’s first choice.
- staying updated on products, promotions, and events.
Essential Skills and Knowledge
To excel in this role, candidates should possess the following skills and knowledge:
- Basic math calculation proficiency.
- Retail or FMCG background with an understanding of merchandising and promotions.
- Familiarity with stock management procedures.
- Knowledge of customer service excellence principles.
- Planning and organizing skills.
- Problem-solving abilities.
- Strong customer orientation.
- Good communication skills.
- Computer literacy.
- Numeracy skills.
Required Competencies
The following competencies are considered essential:
- Relating and networking.
- Following instructions and procedures.
- “Delivering Results and Meeting Customer Expectations.”
Desirable competencies include:
- Working with people.
- Persuading and influencing.
- Planning and organizing.
- Coping with pressures and setbacks.
Minimum Requirements
To be considered for these positions, applicants must meet the following minimum requirements:
Experience:
- Desirable: Experience in a customer-facing role within a retail/FMCG store environment.
Education:
- Essential: Grade 12 (High School Diploma).
- Desirable: Passing grades of 50% in both Maths and english at Grade 12 level.
How to Apply
Interested and qualified candidates are encouraged to apply by emailing their CV to [email protected] before the closing date.
What advice does thandiwe Nkosi give to someone applying for a Shop Assistant/Cashier position at Tembisa Plaza to help their request stand out?
Insights into Clicks Group’s Tembisa Plaza Shop Assistant Roles: A Conversation with Hiring Manager, Thandiwe Nkosi
We sat down with Thandiwe Nkosi, Senior Hiring Manager at clicks Group, to discuss the exciting chance of applying for Shop Assistant/Cashier positions at their Tembisa Plaza location.Thandiwe shares valuable insights into what Clicks Group is looking for in candidates and provides advice for those eager to join their team.
Understanding the Shop Assistant/Cashier Role at Clicks Group
Archyde: Thandiwe, thank you for taking the time to speak with us. Clicks Group has advertised several Shop Assistant/Cashier positions at Tembisa Plaza. Can you elaborate on what a typical day might look like for someone in this role?
Thandiwe Nkosi: certainly. A Shop assistant/Cashier at Clicks plays a vital role in ensuring our customers have a positive shopping experience. Their day involves everything from efficiently processing transactions at the point of sale (POS), handling cash, and promoting our Clicks ClubCard to assisting customers with their queries and maintaining the store’s merchandising standards. They’re truly the face of Clicks.
Essential Skills and Knowledge for Success
Archyde: The job description highlights a need for specific skills and knowledge, including basic math and familiarity with stock management. what are some of the ‘must-have’ skills you look for in applicants for these retail positions?
Thandiwe Nkosi: Beyond the listed skills, wich are definitely critically important, we place a strong emphasis on customer service excellence. We need individuals who are genuinely passionate about providing excellent service. So, someone with strong dialog skills, a positive attitude, and a genuine interest in helping customers will stand out. Experience in retail or FMCG is beneficial,especially regarding merchandising and promotions,but a willingness to learn and a strong work ethic are equally valuable for a Shop Assistant/Cashier.
The Importance of Competencies in a Customer-Focused Role
Archyde: Clicks Group emphasizes competencies like “Delivering Results and Meeting customer Expectations.” How do you assess these competencies during the interview process, and why are they so crucial for a Shop Assistant?
Thandiwe Nkosi: We use behavioral questions during the interviews to assess how candidates have demonstrated these competencies in past experiences. For instance, we might ask for examples of times they had to go above and beyond for a customer or how they handled a difficult situation. Delivering results and meeting customer expectations are paramount because our success depends on keeping our customers satisfied and returning. A Shop Assistant who understands this concept and consistently strives to provide excellent service contributes directly to our bottom line.
Making Your Application Stand Out
Archyde: For someone eager to apply for these positions, what advice would you give to help them stand out from the crowd?
Thandiwe Nkosi: Firstly, ensure your CV clearly highlights any customer service experience you have, even if it’s not directly retail-related. Tailoring your CV to showcase skills like communication, problem-solving, and a customer-focused approach will definitely catch our attention. Secondly, research Clicks Group and understand our mission to be the customers FIRST choice. Demonstrate your understanding of our values in your cover letter.And lastly, prepare for the interview by thinking about specific examples that showcase your competencies, especially related to customer interaction and problem-solving. and make sure to apply before March 9, 2025!
A Thought-provoking Question
Archyde: Thandiwe, considering the changing landscape of retail with increasing automation and online shopping, how do you see the role of a Shop Assistant evolving at Clicks Group in the future, and what skills will be most important for success in the long term?
Thandiwe Nkosi: That’s an excellent question. While technology is changing how we operate, the human element remains crucial. I believe the role of Shop Assistant will continue to adapt, with a greater emphasis on building relationships with customers and providing personalized service that technology can’t replicate. Skills like empathy, active listening, and problem-solving will become even more valuable. And also the ability to adapt to new systems and processes that make their jobs more efficient and enhance the customer experience. We need people who can seamlessly integrate technology into their interactions while still maintaining a human touch.
Archyde: Thank you so much for these crucial insights,Thandiwe! It’s been incredibly helpful.
